{"id":2505,"date":"2016-03-09T05:58:27","date_gmt":"2016-03-09T05:58:27","guid":{"rendered":"https:\/\/demo2.chethemes.com\/electro\/?page_id=2505"},"modified":"2018-08-30T09:21:14","modified_gmt":"2018-08-30T09:21:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/ksmdirect.co.uk\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Our Most Popular Questions” font_container=”tag:h2|font_size:25px|text_align:left|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” el_class=”faq-page-title”][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

What Shipping Methods Are Available?<\/h3>\n
\n

During checkout, Customers have the choice of collecting their products from our Birmingham facility or selecting delivery. \u00a0Delivery costs are calculated on weight, with orders under 20kg charged at a flat fee of \u00a325 and orders 20kg or over, charged at the flat fee of \u00a355.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

How Long Will it Take To Get My Package?<\/h3>\n
\n

Orders received before 12pm will be available for collection or dispatched the next working day, depending on the selection made at check out. \u00a0Orders received after 12pm will be available for collection or dispatched 2 working days from the order.<\/p>\n

Delivery is 2 working days from dispatch.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom”][vc_column width=”1\/2″][vc_column_text]<\/p>\n

How Do I Track My Order?<\/h3>\n
\n

Customers can track their order by clicking on the Track My Order<\/a> link and entering their\u00a0Order ID and email. \u00a0A member of our Sales Team will be in touch with an order update.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]<\/p>\n

Do I Need A Account To Place Order?<\/h3>\n
\n

You do not need to create an account and can check out as a guest. \u00a0However, without creating an account, you will not be able to access previous order history or faster check out options for subsequent orders.<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Buying Offcuts FAQ” font_container=”tag:h2|font_size:40px|text_align:center|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534259082743{margin-top: 30px !important;margin-bottom: 10px !important;}”][\/vc_column][\/vc_row][vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”What Shipping Methods Are Available?” el_id=”1459864577831-bdb5bc1a-4a98″]During checkout, Customers have the choice of collecting their products from our Birmingham facility or selecting delivery. \u00a0Delivery costs are calculated on weight, with orders under 20kg charged at a flat fee of \u00a325 and orders 20kg or over, charged at the flat fee of \u00a355.[\/vc_toggle][vc_toggle title=”How Long Will it Take To Get My Package?” el_id=”1459864633996-9b7e4f16-199e”]Orders received before 12pm will be available for collection or dispatched the next working day, depending on the selection made at check out. \u00a0Orders received after 12pm will be available for collection or dispatched 2 working days from the order.<\/p>\n

Delivery is 2 working days from dispatch.[\/vc_toggle][vc_toggle title=”How Do I Track My Order?” el_id=”1459864665894-b82f7067-8407″]Customers can track their order by clicking on the Track My Order<\/a> link and entering their\u00a0Order ID and email. \u00a0A member of our Sales Team will be in touch with an order update.[\/vc_toggle][vc_toggle title=”How Do I Place an Order?” el_id=”1459864700197-4c554837-f084″]Items are added to your cart by clicking on the cart icon next to the product. \u00a0You can then click on the view basket link or continue shopping. \u00a0At anytime, you can go straight to checkout or view and amend your basket by clicking on the shopping bag icon in the top right corner of the page. \u00a0 \u00a0 Once you have completed all details and agreed to the terms and conditions, you can submit your order. \u00a0Once the order is submitted, your oder has been placed and you will receive an order confirmation by email.[\/vc_toggle][vc_toggle title=”Who Should I to Contact if I Have Any Queries?” el_id=”1459864738156-c9e9af2d-48c9″]If you have any questions about your order, want to get a quote for larger quantities or processing, you can contact our UK based sales team for assistance using our contact form<\/a> or on:<\/p>\n

UK Sales<\/strong> 0121 322 8400<\/a><\/div>\n
Email:<\/strong> sales@knight-group.co.uk<\/a><\/div>\n

[\/vc_toggle][vc_toggle title=”Do I Need an Account to Place an Order?” el_id=”1459864765251-4a22323b-b290″]You do not need to create an account and can check out as a guest. \u00a0However, without creating an account, you will not be able to access previous order history or faster check out options for subsequent orders.[\/vc_toggle][vc_toggle title=”Where Can I find the Technical Specifications of a Product?”]It is recommended that before purchasing material you review our technical datasheets<\/a> to confirm that your selected material meets your desired metallurgical properties.[\/vc_toggle][vc_toggle title=”Can I buy material with different specifications?”]All of the material offered for sale on the KSM Direct website are one off items, unless otherwise stated, and sold “as is.” \u00a0 If you require material with different specifications or quantities shown, you can contact our sales team, who will be happy to provide you with a quote, tailored to your exact specifications.<\/p>\n

UK Sales<\/strong> 0121 322 8400<\/a><\/div>\n
Email:<\/strong> sales@knight-group.co.uk<\/a><\/div>\n

[\/vc_toggle][vc_toggle title=”Can I purchase additional material at these low prices?”]Offcut materials are offered for sale on the KSM Direct website as one off items, unless otherwise stated, sold “as is,” and have been priced to reflect this. \u00a0 The items listed for sale \u00a0reflect current offcut stock available at our Birmingham facility, \u00a0available for fast turnaround collection or delivery. Whilst we are unable to match our heavily discounted offcut pricing on other items, our sales team will always aim to give you the most competitive price for your product.<\/p>\n

If you require material with different specifications, quantities or processing, you can contact our sales team, who will be happy to provide you with a quote, tailored to your exact specifications.<\/p>\n

UK Sales<\/strong> 0121 322 8400<\/a><\/div>\n
Email:<\/strong> sales@knight-group.co.uk<\/a><\/div>\n

[\/vc_toggle][vc_toggle title=”Is the material DFA, RoHS and Reach compliant?”]As a distributor and processor, the Knight Group of companies does not manufacture the products sold.<\/p>\n

In the majority of cases, compliance requirements are the responsibility of the manufacturing mill.\u00a0 Mills receive a large volume of compliance document requests and often issue a statement of compliance rather than answering individual requests.<\/p>\n

All current compliance documents are available here<\/a> to view or download.<\/p>\n

Should you require a copy of a compliance document, please contact one of our sales team who will be happy to assist you.<\/p>\n

UK Sales<\/strong> 0121 322 8400<\/a><\/div>\n
Email:<\/strong> sales@knight-group.co.uk<\/a><\/div>\n

[\/vc_toggle][vc_toggle title=”Can you supply a Certificate of Conformity?”]A Certificate of Conformity is normally available with materials as standard. \u00a0Should you require further information, please contact \u00a0our sales team, who will be happy to assist you.<\/p>\n

UK Sales<\/strong> 0121 322 8400<\/a><\/div>\n
Email:<\/strong> sales@knight-group.co.uk<\/a><\/div>\n

[\/vc_toggle][vc_toggle title=”What payment methods do you accept?”]You can pay securely using your Visa or MasterCard debit or credit card.[\/vc_toggle][vc_toggle title=”Can I pay for my items when I collect?”]Unfortunately we have no facilities to accept payment at our Saltley, Birmingham site. \u00a0 All orders must be booked and paid for prior to collection to ensure availability. \u00a0You can pay securely using your Visa or MasterCard debit or credit card.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Our Most Popular Questions” font_container=”tag:h2|font_size:25px|text_align:left|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” el_class=”faq-page-title”][\/vc_column][\/vc_row][vc_row el_class=”inner-bottom-xs”][vc_column width=”1\/2″][vc_column_text] What Shipping Methods Are Available? 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